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and we should say fran recently traveled to libya and met with ambassador steve vens. obviously mrs. smith is upset. what is the procedure though for keeping a family informed. she said we will let you know what happened? you would think somebody would be in contact with her. >> there is an office in the justice department. the office of victim witness assistance. they are supposed to get updates and make sure that the families are kept aprised. but you also expect and every department has this. if it is a member of our law enforcement or intelligence service that is agency makes sure to shepherd the person around the system. it is sort of incomprehensible to me these are people, the family members were identified and met with senior officials and it is not as though they don't know where she is. >> initially i thought maybe they were in contact with sean smith's wife who is i guess in the netherlands? >> that is right. with a family that has lost someone, there is more than one person. there is the family and you may have the spouse. and it becomes the government's responsibility t
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